NEMA Advocates for Technology Integration in Emergency Management
The Director-General of the National Emergency Management Agency (NEMA), Mrs. Zubaida Umar, has urged the agency’s staff to embrace modern technology in emergency management. She made this call during the launch of the NEMA Customer Service Week in Abuja, with the theme “Above and Beyond‘.
Call for Technology and Innovation
In her speech, Mrs. Umar highlighted the evolving role of technology in transforming emergency response operations. She emphasized the importance of using tools like early warning systems and disaster mapping to improve service delivery. Technology is reshaping emergency management. We must embrace innovation to better serve the public and handle disasters efficiently,” Umar stated. She also commended the agency’s workers for their resilience and determination in the face of various challenges. “In times of disaster, your ability to remain calm and focused on those affected is invaluable. The stories of lives saved, and communities rebuilt reflect your dedication,” she added.
Importance of Teamwork
Umar further stressed the need for collaboration among departments and external partners to tackle complex emergencies. According to her, teamwork is essential for achieving success in emergency management. As we celebrate Customer Service Week, let us reaffirm our commitment to excellence, innovation, and teamwork. Together, we can build a stronger, more responsive agency ready to serve the nation in times of need,” she said.
In times of disaster, technology can be our greatest asset in saving lives and rebuilding communities. By embracing innovation and working as a team, we can transform how we respond to emergencies and serve the public better.” – Mrs. Zubaida Umar, Director-General, NEMA.
Commitment to NEMA’s Objectives
Dr. Onimode Bandele, NEMA’s Director of Planning, Research, and Statistics, also addressed the staff, pledging their commitment to intensify efforts towards achieving the agency’s goals. He noted that by doubling their efforts, the agency would enhance its overall effectiveness and impact in disaster management.
Commendations from UNOCHA and SERVICOM
Representatives from other organizations also praised NEMA’s contributions. Mr. Bello Danlami, Information Officer of the United Nations Office for the Coordination of Humanitarian Affairs (UNOCHA), lauded the agency’s high-quality services, which have saved countless lives in Nigeria. At UNOCHA, we recognize the importance of customer service in humanitarian aid and applaud your professionalism. We look forward to strengthening our partnership in addressing humanitarian challenges,” Danlami said. Ms. Rebecca Abah, representing the Service Compact with All Nigerians (SERVICOM), also commended NEMA’s commitment to customer service. She emphasized that every staff member must prioritize the needs of the public, stating, “Going ‘Above and Beyond’ in meeting customer needs requires the commitment of everyone, from the front desk to top management.”
NEMA’s push for technological innovation, teamwork, and dedication to public service underscores its mission to build a more responsive agency. By integrating modern tools and focusing on collaboration, NEMA aims to improve emergency response efforts and better serve Nigerians in times of disaster.
