Zenith Bank Apologizes for Service Disruptions, Confirms Restoration 

Zenith Bank has apologized to its customers for the recent disruption in services due to an information technology (IT) upgrade. The bank announced the completion of the upgrade, assuring customers that services have been fully restored. 

Service Disruption Frustrates Customers 

The bank had earlier informed customers about scheduled maintenance from September 29 to October 1, which led to difficulties in accessing online banking services. Many customers took to social media to express their frustration over the inconvenience caused by the downtime. 

Bank Apologizes and Confirms Service Availability 

On Thursday, Zenith Bank issued a statement on X.com (formerly Twitter), apologizing for the service issues. The bank explained that the disruption was necessary to improve the quality of their services. The statement read: “Dear Valued Customer, we sincerely apologize for the service disruptions you experienced recently on our banking channels. This was due to an Information Technology upgrade aimed at improving the quality of service we provide you. 

Dear Valued Customer, we sincerely apologize for the service disruptions you experienced recently on our banking channels. This was due to an Information Technology upgrade aimed at improving the quality of service we provide you.” — Zenith Bank 

The bank confirmed that with the upgrade completed, customers can now access all banking services. This includes transactions through the Zenith Bank mobile app, internet banking platform, debit card, agent banking, and branches across the country. Zenith Bank reassured customers that they can now enjoy convenient and reliable banking services.