MTN Shuts Down Offices Nationwide Following SIM Blocking Outrage
MTN, a leading telecommunications provider, has shut all its stores and service centres nationwide in Nigeria. This decision follows widespread outrage among subscribers after the company barred several lines on Sunday due to mismatches between their National Identification Number (NIN) and SIM registration.
Viral Video Sparks Outrage
A viral video circulating on social media on Monday depicted a mob destroying a barricade outside an MTN office in FESTAC Town, Lagos State. The footage showed a large crowd of angry subscribers vandalizing the telecommunications company’s office in response to the network blocking their lines. Lagos State Police Public Relations Officer, Benjamin Hundeyin, addressed the incident on X.com, confirming that the Divisional Police Officer (DPO) of FESTAC and his team had successfully restored order and peace at the scene.
MTN’s Response
Reacting to the incident, MTN announced on Tuesday that it would be closing all its shops nationwide. The statement, shared on X.com, read: “Yello customer, please be informed that our shops nationwide will be closed today, 30th July 2024.” The shutdown aims to address the safety concerns and ensure the well-being of both customers and staff amidst the ongoing tension.
MTN’s nationwide shutdown is a necessary measure to ensure the safety of our customers and staff amidst the unrest caused by the SIM blocking issue. We are committed to resolving the mismatched NIN and SIM registrations promptly and urge our customers to bear with us during this challenging time.
In conclusion, MTN’s decision to shut down its offices nationwide underscores the seriousness of the ongoing conflict over SIM blocking due to NIN mismatches. While the measure aims to ensure safety and restore order, it also highlights the pressing need for effective communication and resolution of the issues affecting subscribers. As MTN works to address these concerns, it is crucial for customers to remain patient and cooperate with the company’s efforts to rectify the situation.
